If you can't connect to Genshin Impact, the servers might be down. This article will help you determine if the Genshin Impact servers are down and what you can do in case you experience connection issues although the servers are online.
If you are having trouble connecting to Genshin Impact, the servers might be down. Server downtimes can be the result of an unexpected technical issue, but sometimes HoYoVerse also takes them down for maintenance reasons or to upload an update. Here are a few tricks to find out if the Genshin Impact servers are currently offline and what you have to know about upcoming downtimes.
| Genshin Impact: Quick Facts | |
| Release: | September 28, 2020 |
| Platforms: | PC, PlayStation 4, PlayStation 5, Android, iOS |
| Developer: | HoYoVerse |
| Active Players (last 30 days): | About 63 Million |
Genshin Impact Down? How To Check The Server Status
With every new Genshin Impact patch or even a little update, the servers go down for maintenance. The easiest way to quickly check the Genshin Impact server status is on DownDetector. This website provides current information and lists any outages that are happening in real-time. If you want to know about upcoming downtimes before they start, check the official HoYoVerse Website from time to time – in the "Updates" section, HoYoVerse will keep you updated about any upcoming maintenance times.
No Connection To Genshin Impact: How To Fix Potential Network Issues
If you're having trouble connecting to the Genshin servers, although they are shown as online, there could be a problem with your internet connection or with your device settings. If you're having trouble connecting to the servers, try out the following steps:
- If you're in touch with friends that also play Genshin Impact, ask them whether they have the same problem. If they don't, you can be pretty sure that it's a individual problem and not a server-based one
- Restart your router
- Restart your device
- If you have another device with Genshin Impact on it next to you, try to log in from that device – if that works, a certain configuration on your main device might have to be adjusted.
- Check the connection settings of your device to find out whether it's connecting properly to your Wi-Fi.
And that's it. Just be aware that there will always be server issues from time to time and especially when a bigger Genshin update is getting released. Millions of players trying to connect to the game at the same time can often result on long server queues, however this problem should resolve itself after a couple of days.
More on Genshin Impact: